Privacy Policy

At Crafken, We are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

🔐 Information We Collect

When you use our website or place an order, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address

  • Payment Information: Credit/debit card details (processed securely through third-party payment gateways)

  • Order Information: Product details, purchase history, order value

  • Device Information: IP address, browser type, cookies, and usage data

📦 How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders

  • Communicate order updates or promotional offers

  • Improve our website, products, and services

  • Prevent fraud or suspicious activity

  • Comply with legal and regulatory requirements

🔒 Data Protection

  • Your personal data is stored on secure servers and encrypted wherever necessary.

  • We do not sell, rent, or trade your personal information to third parties.

  • Payment information is handled by trusted, PCI-compliant payment gateways.

🍪 Cookies

We use cookies to enhance your browsing experience. Cookies help us:

  • Understand website usage

  • Save your preferences

  • Provide personalized product recommendations

You can disable cookies through your browser settings at any time.

📤 Third-Party Services

We may share limited information with third parties such as:

  • Shipping partners to deliver your orders

  • Payment gateways for secure transactions

  • Analytics tools to understand site usage

These third parties are obligated to keep your information confidential.

👶 Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors.

✏️ Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing emails at any time

  • Request information about how your data is used

📄 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

📞 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 Email: crafken01@gmail.com 
📞 Phone: +91 6351372126