Return & Refund Policy

At Crafken, Your comfort and satisfaction are our top priorities. If you are not entirely satisfied with your purchase, we’re here to help.

🔁 Return Policy

• You can request a return within 7 days of receiving your order.

• To be eligible, the product must be:

  • Unused and in its original condition

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

Note: We do not accept returns for used, damaged, or hygiene-sensitive items (unless defective on arrival).

💸 Refund Policy

• Once we receive and inspect your return, we’ll notify you of the status.

• If approved, your refund will be credited to your original method of payment within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after we collect your bank details.

🚚 Return Shipping

• Customers are responsible for the return shipping costs unless:

  • The item is defective

  • The wrong product was delivered

• We recommend using a trackable shipping service to avoid lost return parcels.

❌ Non-Returnable Items

• Used products

• Personalized or custom-made items

• Items without original packaging

📩 How to Request a Return

1. Email us at crafken01@gmail.com with your order number and reason for return.

2. Our team will guide you through the return process.

🛑 Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange refund at no extra cost.

📞 Contact Us

For any return or refund-related queries, feel free to reach out:

📧 Email: crafken01@gmail.com 
📞 Phone: +91 6351372126